Terms of Use — Flamez Casino

In Canada, account verification helps keep play and payments aligned with regulatory and anti-money laundering requirements. Documents may be requested during registration or at a later stage, and standard checks are generally completed within stated timelines. Verification must be completed before your first withdrawal can be processed.

Please provide accurate personal information when signing up, including your full name, date of birth, address, and contact details. False or misleading information may result in account suspension and forfeiture of funds. Players must be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher.

Verification and processing overview

We operate under strict European gaming regulations and maintain licenses from recognised gambling authorities. All gaming activities must comply with the laws that apply in your jurisdiction, and you are responsible for ensuring participation is legal in your country of residence.

24 Hours

Withdrawal timelines depend on the payment method you choose and whether verification is complete. E-wallet withdrawals typically process within 24 hours after internal handling is finished. Bank transfers may take 3-5 business days, depending on the banking chain.

• We do not charge withdrawal fees, though providers may apply their own charges.
• Minimum deposit amounts vary by method and typically start at €10.
• Maximum deposit limits can be adjusted in settings or through customer support.

If you prefer a slower pace, responsible gambling tools can help reduce risk without restricting account access. Deposit limits, loss limits, session time limits, and self-exclusion options take effect immediately once activated.

Payment Method

Payment method checks help protect accounts and confirm that the funding source is controlled by the account holder. Additional documentation may be requested at any time to meet anti-money laundering rules and player protection requirements. Keeping your details consistent can help prevent delays with withdrawals and limit changes.

Bonuses come with specific terms and conditions that must be met before withdrawing bonus funds or related winnings. Wagering requirements apply to bonus amounts and must be completed within the specified timeframes to avoid forfeiture.

Play patterns that can restrict bonuses

• Irregular play intended to bypass wagering rules.
• Minimal-risk betting designed to lock in outcomes.
• Exploitation of software vulnerabilities or prohibited methods.
• Any activity identified through monitoring as non-compliant gameplay.

If prohibited activity is detected, we reserve the right to confiscate bonus funds and related winnings. If you are unsure about eligibility, checking with support can help avoid misunderstandings later.

Flamez Casino

By creating an account and using our services, you confirm you have read, understood, and agree to our terms in full. We also handle personal information in line with European data protection regulations. Data is used for account management, regulatory compliance, and service improvement, and is never sold for marketing purposes.

If a dispute arises, contact customer support first so we can review the relevant records and respond clearly. If the matter cannot be resolved, you may escalate it to the relevant gambling authority or approved alternative dispute resolution services. We aim to handle legitimate complaints fairly and within a reasonable timeframe.

Responsible gambling support

If gambling stops feeling manageable, consider a cooling-off period or permanent self-exclusion. Support organisations include GamCare and Gamblers Anonymous, and the problem gambling helpline is 0808 8020 133.